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FAQ: Difference between revisions
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== My web pages are empty ==
One common cause of web pages appearing to be of size zero, or not uploading with new contents when Cumulus attempts to use FTP, is that your firewall (or your FTP server) has limited the allowed operations (e.g. can't delete, can't insert, can't rename ...). Try changing from passive mode to active mode transfers (or vice versa). Try using a manual FTP operation (with your own FTP client) and see if that works.
If empty web pages are being uploaded to your web site (i.e. they report size of 0 kB, but do not produce 'error 404 - page not found' message), and your browser shows that their modification date is recent (see next FAQ), then it is likely that the [[Customised_templates#What_is_meant_by_.27Cumulus_processes_templates.27| Cumulus processing]] of templates is failing:▼
▲If empty web pages are being successfully uploaded to your web site (i.e. they report size of 0 kB, but do not produce 'error 404 - page not found' message), and your browser shows that their modification date is recent (see next FAQ), then
*Either (since build 1093, as made clear in the release notes)[[File:Web settings.JPG]] the character encoding (for standard named templates that are [[Customised_templates#What_is_meant_by_.27Cumulus_processes_templates.27| processed by Cumulus]]) is specified incorrectly on the '''Configuration''' menu, ''Internet'' dialog, '''Sites/Options''' tab, ''Web Settings'' frame as shown about half way down on this screen extract:
**Select the option where indicated by red arrow if your template includes in a line near the start <code><meta charset="UTF-8"></code>
**For customised pages, (without standard Cumulus template names), select/un-select the UTF-8 encoding in the appropriate column on the '''Configuration''' menu, ''Internet'' dialog, '''Files''' tab screen where you list the local and remote names.
*Or you have edited/customised the template and added an incorrectly specified Cumulus [[webtag]] that has caused [[Customised_templates#What_is_meant_by_.27Cumulus_processes_templates.27| Cumulus processing]] to abort for that template. If you stop cumulus you can use a text editor to open the latest [[Diags|diagnostic file]]. Look at entries time-stamped just before the hour and repeated at your auto-update ''interval'' (just below red arrow in screen image above). You might find a message like "Error processing C:\web\indexT" (i.e. mentioning whichever template is at fault) followed by a brief hint as to the nature of the error.
== My web pages have obsolete web tag values in them ==
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