Category:Diagnostics: Difference between revisions

When you ask for support via the forum, you often need to upload (as a zip) one or all of the diagnostic files especiallyin the '''Diags''' folderespecially for problems that occur when you start or restart Cumulus. Include all files, unless you definitely know that a single diags file contains all the information for when Cumulus 1 is running normally as well as when it encountered the problem and failed. Add '''debug.log''' from the folder above in the zip.

In Windows Explorer, open the Cumulus installation folder (default is C:\Cumulus). Right-click on the 'Diags' folder, and from the pop-up menu, select 'Send to -> Compressed (zipped) Folder' (available in most Windows versions). This will create a file called Diags.zip. Post your message in the forum, and attach the file using the 'Upload attachmentAttachment' section below the area where you have typed your message (browse for the file, then click 'Add the file').